When you're ready to checkout, you'll be prompted to accept our terms and conditions before filling in your contact details, including your delivery address, telephone number, and name. We'll also need your credit card information to process your payment securely.

Once you've completed these steps, you can sit back and relax while we take care of the rest. Our team will quickly dispatch your order and have it delivered straight to your doorstep.

Can I order without a limit?

When it comes to satisfying your thirst, we believe there should be no limits. That's why we're proud to offer a wide selection of delicious drinks for you to choose from - with no restrictions on how much you can order.

Is the site secure?

At our company, your security and online safety are our top priorities. We understand that you trust us with your personal and financial information, and we take that responsibility very seriously.

That's why we've made significant investments in building a secure website that utilises the most advanced technology available. Our team has worked tirelessly to create a platform that offers the highest levels of security, so you can shop with confidence and peace of mind.

To ensure your information remains confidential, we employ state-of-the-art security measures and encryption systems. When you use our website, all data transferred from your device to our servers is encrypted using SSL (Secure Socket Layer). This advanced method scrambles your content and transforms it into a meaningless sequence of symbols, letters, and numbers that cannot be deciphered by anyone other than our system.

What are the forms of payment?

We accept all American Express, Visa and MasterCard credit and debit cards through STRIPE. We also accept payment through Paypal and many more options

What are the customer service hours?

Our customer support team is here to assist you with any questions or concerns you may have. You can reach us by phone Monday through Friday between 10:00 am and 5:00 pm, or by email to support@theloosemoose.com.sg

What is the return policy?

At The Loose Moose, we take great pride in offering only the best quality alcohol brands. When you place an order with us, you can trust that you'll receive exactly what you expect – high-quality products that you'll love.

In the unlikely event that your order arrives damaged or unusable, we're happy to accept returns. Simply give our customer service team a call within 24 hours of delivery and we'll take care of the rest. We'll make sure that you receive a replacement or a refund for the damaged product as soon as possible.

However, please note that we are unable to accept returns if you change your mind or simply decide that you no longer want the items you've received. We stand behind the quality of our products and believe that you'll be satisfied with your purchase. If you have any questions or concerns about your order, please don't hesitate to reach out to our customer service team. We're always here to help!

How much is the delivery?

We're pleased to offer FREE delivery for all orders over $150+! That means you can enjoy the convenience of shopping with us from the comfort of your own home, without having to worry about any additional delivery charges.

For orders under $150+, we charge a small delivery fee of $15. We believe this is a fair and affordable price that allows us to continue providing our customers with exceptional service and high-quality products.

Can I cancel my order?

We understand that sometimes mistakes happen, and you may have ordered the wrong wine or made a mistake with your order. 

If you realized that you've made an error with your order, simply reach out to us via email, phone or live chat (email support@theloosemoose.com.sg or call +65 9025 3483) as soon as possible, and we'll do our best to accommodate your request.

Please note that exchanges are only available before delivery. If you need to make a change to your order, please contact us before the cut-off time for delivery. If you cancel your order before the cut-off time, we'll be happy to refund your order, minus a cancellation fee of $15. However, if your order has already been dispatched for delivery, a cancellation fee of $20 will apply.

When can my items be delivered?

Your can pick your preferred delivery date and time. Please note we don't offer delivery on Saturdays and Sundays or public holidays. 

Can I do self collection?

Unfortunately no, as our products are all stored in a secured warehouse with minimum supervision, self collection will not be possible.